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At Aikya, we want to ensure a seamless shopping experience for our customers. We have designed a comprehensive Cancellation and Return Policy to address any concerns you may have. Please review the following guidelines:

1. Cancellation Policy

1.1 Cancellation of Orders: You can cancel your order at any time before it has been shipped from our warehouse. To cancel an order, please contact our customer support team via [email protected] with your order details. We will initiate the cancellation process promptly.

1.2 Refund for Canceled Orders: If you cancel your order before it has been shipped, a full refund will be issued to your original payment method within 3 working days.

2. Return Policy

2.1 Eligibility for Returns: We accept returns on all products within 3 days from the date of delivery.

2.2 Condition of the Product:

The product must be in its original condition, unused, and accompanied by the original product tags, certificates and packaging.

2.3 Return Process:

To initiate a return, please contact our customer support team via [email protected] with your order details. We will guide you through the return process and provide you with a return authorization. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2.4 Return Shipping: You are responsible for shipping the product back to us using a trackable and insured shipping method. The return shipping cost will be borne by you.

2.5 Refund for Returned Products: Once we receive the returned product and inspect its condition, we will process the refund to your original payment method within 10 working days.

3. Non-Returnable Items

Please note that the following items are non-returnable:

  • Customized or engraved jewelry
  • Gold coins and bars
  • Products returned beyond the specified eligibility period

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for the return and replacement of the product at no additional cost to you.

5. Exchange Policy

For product exchanges, please refer to our separate Exchange Policy mentioned above.

6. Your Satisfaction Matters

At Aikya, we are committed to your satisfaction. If you have any questions or concerns about our Cancellation and Return Policy, please feel free to reach out to our customer support team. We will be happy to assist you.