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At AIKYA, we are committed to ensuring your satisfaction with every purchase of our lightweight diamond jewelry. Our lifetime return and exchange policy aim to provide you with peace of mind and exceptional service:

1. Lifetime Buyback and Exchange Terms:

  • Return Eligibility: Lightweight diamond jewelry items are eligible for returns and exchanges at any time during their lifespan.
  • Condition for Returns: Jewelry must be in its original condition, unworn, and accompanied by the original purchase receipt.
  • Return Value: Customers are entitled to receive 80% of the current Maximum Retail Price (MRP) at the time of return.

2. Process for Return and Exchange:

  • Return Procedure: Customers can initiate returns either by visiting our stores or by contacting our customer service team.
  • Verification Process: Upon receiving the returned item, our team will inspect the jewelry to ensure it meets the return conditions.
  • Refund or Exchange: Upon verification, customers can choose between a refund (at 80% of the current MRP) or opt for an exchange with another product of equal or greater value.

3. Price Fluctuation Handling:

  • MRP Increase: In the event of an MRP increase after purchase, the return value will be 80% of the current MRP passing on the benefit of price increase to the customer.

4. Customer Service and Communication:

  • Customer Support: Our dedicated customer service team is available to assist with any inquiries related to returns, exchanges, or policy clarification.

5. Exclusions and Special Considerations:

  • Customized Items: Items customized or altered as per customer specifications may not qualify for the 80% return value.
  • Proof of Purchase: Customers may need to provide the original purchase receipt or order details for returns or exchanges.

Additional Notes

  • If you received a discount or free gift during the original purchase, the original discount amount or free gift value will be deducted from the exchange or buyback value, as applicable. You can choose to return the free gift as well.
  • Our Exchange & Buyback amounts are subject to change based on our quality inspection.

Terms and Conditions

  • Non-Eligibility: Customized or engraved jewelry and items outside the specified eligibility period are not eligible for exchange or buyback.
  • Payment Method: For buyback transactions, the payment will be made through AIKYA cash or bank transfer.
  • Shipping Costs: For both exchanges and buybacks, the customer is responsible for the shipping costs incurred during the process.